Privacy Policy

Effective Date: March 15, 2026

Last Updated: March 15, 2026

Jhpiego ("we," "our," or "us") operates the Mera Mentor mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

1.1 Personal Information

When you create an account or use the App, we may collect:

• Account Information: Name, email address, phone number, username, and role (Mentor, Mentee, or Principal).
• Professional Information: Facility assignment, batch information, training program details, and institutional affiliation.
• Authentication Data: Encrypted passwords and PIN codes for secure access.

1.2 Usage Data

• Assessment Data: Competency assessment scores, skill observations, and evaluation records created during mentorship visits.
• Portfolio Data: Logbook entries, certificates, case documentation, reflective journals, and Individual Development Plan (IDP) goals submitted by mentees.
• Visit Records: Visit schedules, check-in/check-out times, visit summaries, and feedback.

1.3 Location Data

With your explicit permission, we collect GPS coordinates during facility visit check-ins to verify visit locations. Location data is collected only when you actively initiate a visit check-in and is not collected in the background.

1.4 Device Information

We may collect device identifiers, operating system version, and app version for technical support and compatibility purposes.

1.5 Audio Data

With your explicit permission, the App may access your microphone for voice-to-text input functionality. Audio is processed in real-time for transcription and is not stored or transmitted as audio recordings.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the mentorship platform.
• Facilitate competency assessments and progress tracking.
• Enable communication between mentors, mentees, and administrators.
• Generate assessment reports and PDF documents.
• Manage visit scheduling, approvals, and feedback workflows.
• Improve and personalize the user experience.
• Ensure the security and integrity of user accounts.
• Comply with legal and regulatory obligations.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Within the Platform: Mentors can view mentee profiles, submissions, and assessment data as part of the mentorship relationship. Principals can view aggregated performance data for their assigned facilities and personnel.
• Program Partners: Aggregated and anonymized data may be shared with government health departments and training institutions for program evaluation and improvement.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Service Providers: We may share data with third-party service providers who assist in operating the App, subject to confidentiality agreements.

4. Data Storage and Security

• Data is stored on secure servers and transmitted using encrypted connections.
• Local data on your device is stored in encrypted databases.
• We implement industry-standard security measures to protect against unauthorized access, alteration, or destruction of data.
• PIN-based authentication provides an additional layer of device-level security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Assessment records and training data may be retained for program compliance and accreditation purposes as required by applicable regulations. You may request deletion of your account and associated data by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for location or microphone access at any time through your device settings.
• Request a copy of your data in a portable format.

7. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

8. Third-Party Services

The App may use third-party services for speech-to-text processing. These services are subject to their own privacy policies. We recommend reviewing those policies for more information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date and, where appropriate, providing notice within the App. Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

10. Contact Us